SNSales Training Program
Overview
This training was developed for the SNSales Onboarding Program for the Digital team. The goal of this program is to develop new hire sales reps and their skills through innovative virtual instructor-led training (VILT), interactive participant guides, readiness kits, and a career path plan to assist in understanding SNSales practices and platform.
Participants gained real-world hands-on practice and met with key SNSales executives to learn sales tactics and communication styles. At the end of this journey, sales reps demonstrate the confidence to manage their clients' expectations and any objections that come their way.
Target Audience: Sales new hires, SDRs, LDRs
Tools Used: Rise, Adobe Illustrator, Adobe Photoshop, Adobe Acrobat, Microsoft PowerPoint
SDR Training
Overview
The scope of this project consisted of three full training programs for different sales roles ranging from new hire, mid-level, and managerial. The goal of the Sales Development Representative (SDR) Training was to provide new to sales hires with an onboarding guide and basic role overview to ensure their readiness to work with clients.
This training consisted of discussions and scenario-based activities to reduce anxiety in a new role and gain confidence through the experience before starting a role in sales. Survey questions were built into the course to confirm that new hires received their guide on day one of training.
Target Audience: Sales new hires
Tools Used: Microsoft PowerPoint, Adobe Acrobat, Adobe Photoshop
CSS Training
Overview
The goal of the Customer Success Specialist (CSS) Training was to provide mid-level sales associates with a basic role overview to ensure their readiness with their promotion.
This training consisted of definitions, discussions, and scenario-based activities to aid in the smooth transition from SDR to CSS.
Target Audience: Mid-level sales associates
Tools Used: Microsoft PowerPoint, Adobe Acrobat, Adobe Photoshop
RSM Training
Overview
The goal of the Regional Sales Manager (RSM) Training was to provide employees promoted to the managerial position with the knowledge of overseeing a team and closing the sale.
This training consisted of practice meetings, webinars, discussions and scenario-based activities to provide hands-on experiences with team management and delegation. The final for this course included a face to face meeting with executives and directors from different departments to determine whether promoted employees passed the course.
Target Audience: Employees promoted to managerial level in sales
Tools Used: Microsoft PowerPoint, Adobe Acrobat, Adobe Photoshop